Substitution Policy-Pinoyflower.com

Substitution Policy

At PinoyFlower.com, we are dedicated to delivering your flowers and gifts on time and in excellent condition. While we strive to provide the exact items as visualized on our website, substitutions may occasionally be necessary due to seasonal availability or supply constraints. Rest assured, any substitutions will be of equal or greater value to maintain the quality and integrity of your order.

Flowers and Plants:
For flower arrangements and potted plants, we may need to substitute specific types of flowers or plants while preserving the overall design and color scheme. Our goal is to closely replicate your chosen arrangement using similar flowers or plants that match the original aesthetic and value. In cases of single-type arrangements, substitutions in color may occur, but we ensure that the beauty and style are upheld.

Gift Baskets and Gourmet Items:
For gourmet baskets, fruit trays, and specialty gift items, some components or containers may require substitution based on availability. Whether it’s a premium chocolate, a gourmet snack, or fresh fruit, we guarantee that any replacement will be of equal or higher quality. We will always strive to maintain the overall theme and value of the original selection.

Containers:
On occasion, containers such as baskets, boxes, or trays may be substituted due to availability. These replacements will always complement the design and quality of the gift.

Our priority is to provide an exceptional experience, ensuring that your order maintains its visual appeal, quality, and value. If you have any specific preferences or concerns regarding substitutions, please don’t hesitate to reach out to our customer service team, and we will do our best to accommodate your needs.

Thank you for choosing PinoyFlower.com for your gifting needs. We value your business and are committed to delivering both satisfaction and delight with every order.